Help & contact
Find the next step.
Start with the resources for your question, whether you are exploring the platform or preparing a bot configuration.
- [email protected]
- Reply within
- 2 business days
- Language
- English
In short
How do I get help with Jassrox?
Email [email protected] for support, billing and cancellation questions. We reply within two business days.
Many answers are already on the site: the FAQ covers the demo, connections and permissions, and the guides explain strategy behaviour and risk.
- Support
- [email protected]
- Reply time
- Within two business days
- Broker execution
- Your broker's support
Self-service
Answers you can find right now
Product questions
Strategy and risk guides
Account connections
Account access
Contact us
Email [email protected] for support, billing and cancellation questions. We reply within two business days.
Jassco Facilities Services LLC
Sharjah Media City, Sharjah, United Arab Emirates
For broker-side execution issues, use your broker’s official support channel. Pricing and cancellation terms are on the pricing and refunds pages.
FAQ
Questions people ask
How do I contact Jassrox support?
Email [email protected] from the address on your Jassrox account. Include the bot or account the question is about and, for a payment, the payment date. We reply within two business days.
Who do I contact about an order my broker rejected or filled late?
Orders are executed by your broker, so fills, rejections, spreads and trading hours are questions for your broker's official support. If you think Jassrox sent the wrong order, email us with the bot, symbol and time.
How do I cancel my Jassrox subscription?
Cancel from the Billing page in your workspace, or email support. Cancelling stops the next renewal and you keep paid access to the end of the period you paid for. Refunds are covered in the Refund Policy.
I cannot sign in to Jassrox. What should I do?
Use Forgot password on the login page to reset your password by email. If you have lost your two-factor authenticator, sign in with one of your backup codes; if you have none left, email support from your account address.
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